We guarantee your first order will arrive frozen or partially frozen with all items included. You might wonder – what exactly does “partially frozen” mean? Great question and one we hear all the time.

When your order arrives partially frozen, you’ll probably see ice crystal or frost on the packaging. The center will feel firm and cold, while the outer portions might have a little give when you gently press on them, but everything is nice and cold.

As long as your meat arrives at 40°F or below, you’re in great shape. The USDA backs this up. Beef at this temperature can safely hang out in your refrigerator for up to 7 days, or you can pop it straight into the freezer.

All our products come individually sealed in air-tight packaging, perfectly aged and flash-frozen before we ship them out. When your order arrives, just put everything into the freezer. Your products will stay happy there for up to 6 months. If you want to eat sooner, they are good in the fridge once thawed for up to 7 days.

Thawing in the refrigerator is your safest bet, though it does require a little patience. Thawing times depend on the size of the cut. As a general rule, estimate about 6 hours per pound for thawing. The larger briskets, hams and roasts will take a few days.

To thaw, leave your steak or roast in the package. Set it on a plate or dish on an open shelf in your fridge. The plate catches any drippings. Completely thaw before cooking.